For our client,well established international business company, we are looking for a candidate for a position of
„IT support specialist with english“
The position provides internal IT support services for affiliates in different countries worldwide. The suitable candidate will be a part of global team of IT specialists, each specialist will have individual work on interesting projects
JOB DESCRIPTION
• Ensure the reliability of IT services and increase satisfaction of clients and customers
• Improve the quality and availability of IT infrastructure (HW, SW, telecommunication, business applications, customer connection, ATM, etc.) to end users
• Creating a detailed technical documentation and standard operational procedures
• Monitoring and solving problems with IT infrastructure relating to routine operational issues including failures
• Working with internal and external clients – communication in foreign languages via phone and email
• Dealing with complex cases and cooperation with the team leader