Join our dynamic international company, specializing in IT and engineering solutions across EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA. We're on a mission to deliver top-notch services and innovation to industry clients. If you're eager and adaptable, consider joining our Prague team to shape our IT and company values. Be part of our journey!
Delivering technical support and resolving issues related to computer hardware, software, mobile devices, and other technical products. Recording end user problems within the ITSM tool. Following predefined procedures and maintaining knowledge resources. Overseeing and monitoring the progress of ticket resolution to manage backlog effectively. Actively engaging in ongoing service enhancement, which includes creating knowledge scripts and updating training materials. Collaborating closely with on-site IT technicians for swift and efficient technical issue resolution.
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