There are lots of interresting perks you may look forward to – we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry – in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As a Service Desk L1 agent, you will be: Responsible for End-user IT Support for the largest companies in the automotive industry located in Germany and the Czech republic Dealing with technical or administrative troubleshooting – accounts, licenses, applications, PC/laptops, accessories, network, etc. Proactively and reactively communicating via phone calls, emails, chats, and tickets with client end-users Processing 1st and 2nd Level tickets Participating in various infrastructure projects, providing tips and first-hand experience for improvements Ensuring the agreed service requirements and goals are met in desired quality and time Implementation and optimizing existing service processes – proactiveness is very welcome Supporting escalation management team
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