IT service desk agent
referenční číslo: 35063 | aktuálnost: 25.10.2023
Do you enjoy working with the end users? Do you have good German at a communication level or English? Are you interested in IT?
I would like to introduce you to the position, which is for a company operating in Brno.
IT SERVICE DESK AGENT (40 - 50.000 CZK)
IT service desk agent
Náplň práce
- Internal support of IT users.
- Processing of IT requests through tickets, e-mails and phone calls in the ITSM tool.
- Separate resolution of our users' problems.
- Maintenance of operational databases and knowledge documentation.
- Support for the introduction of new IT technologies.
- Cooperation on global IT projects.
Požadujeme
- High school/university education.
- Good communication skills in the the German language.
- Intermediate knowledge of the English language.
- Previous experience in service desk or second level support.
- Good communication skills, customer approach, ability to work in a team.
- Experience in ITIL and project management.
- Analytical thinking ability and willingness to learn new things.
Nabízíme
- Interesting work in an international but compact and friendly IT team.
- Interesting salary evaluation.
- Single shift operation (Monday-Friday) with a flexible approach to working hours.
- Home office.
- Annual premium.
- 5 weeks of vacation.
- Pension insurance.
- Meal vouchers.
- Company laptop and mobile phone.
Mzda: 45 000 - 50 000 Kč / měsíc
Region: Jihomoravský kraj
Obor: IT - správa systémů a služby, Služby, osobní služby, au-pair
