Grafton Recruitment s.r.o.
Where IS THE best customer service? Are you curious to know?
(referenční číslo: 16-28-224075/JD)
Your job scope:
- To provide technical support for clients – voice and chat support
- Resolution of various problems (TELCO Services) according to internal procedures
- Escalation of advanced problems, daily cooperation with technical departments
- Educating customers, giving detailed information regarding products and services in professional manner
- Participation on training activities in order to raise overall customer satisfaction
- Meet desired KPIs given for the role
The successful candidate should have the following attributes:
- Willingness to provide the best Customer Support for US customers
- Very good written and verbal knowledge of ENGLISH language (B2 level)
- Ability to work on SHIFTS (morning/day/night)
- Good technical understanding
- Excellent communication skills
- Previous experiences in customer care
- Worker-friendly environment
- Above average compensation
- Career and Personal development
- Multinational project team members
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=business-services
Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.
|Mzda:||960 - 1 230 Kč / měsíc|
|Obor:||Služby, osobní služby, au-pair|
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