IT Service Desk Specialist with CHINESE

referenční číslo: 20-28-276022/JD

Náplň práce

Very nice INTERNATIONAL environment, SMALL firm where you find FRIENDLY, family-like group of colleagues.
We are seeking someone who speaks CHINESE and ENGLISH and who will join our team!
You will be responsible for:

  • Daily communication (via phone and email) with the colleagues and customers in Asian countries
  • Receiving IT requests and incidents (by phone, e-mail or IT Self Service) and analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
  • Informing users about solving and fixing their requests
  • Maintaining the database (record all contacts in IT Service Desk tool)
  • Cooperating closely with other teams and departments
  • Supporting team, cooperation with other team members

You will be provided a proper training, therefore there´s no need for a previous experience.
Location: Prague 8


How do you know you are the right fit for this position?
You have these attributes:

  • High school/University degree
  • Chinese language - fluent (C1)
  • English language - at least upper-intermediate (B1/B2)
  • Very good communication and analytical skills
  • Experience in IT support (it is an advantage but not must; we are open to people with no experience, but you need to be motivated to work in this sector


Benefits: * 25 vacation days * Flexible working hours * Meal vouchers * Trainings and professional development courses * Offices in the center of Prague Are you interested in this position? Please fill in the contact form or send us your CV in English language with the ref. number in the subject of your application. If you have had an interview in Grafton already, please contact your consultant directly via e-mail. For more related job opportunities visit

Mzda: 34 000 Kč / měsíc

Region: Praha

Obor: Služby, osobní služby, au-pair

Pracovní poměr: Plný úvazek

Vhodné pro: Absolventy