IT Technical Specialist with English and Finnish

Interested in IT? Join our international team of the company that has offices in 220 countries all over the world!
Responsibilities include:

• Logging, categorizing and processing all incoming ticket activity in the Helpdesk Desk application
• Providing onsite and remote assistance to users (internal colleagues) related to IT issues/requests, analysing and evaluating these requests (if necessary forward them to 2nd level of IT support)
• Answering incoming support requests and resolving help desk tickets received via our ticketing system
• Providing timely resolution of end user problems
• Supporting corporate and contacting internal colleagues when required to do so
• Suggesting process improvements to the supervisor when needed
  

Our candidates should:

• Be motivated to work in the IT field
• Speak at least upper-intermediate English and Swedish
• Have very good communication skills and professional manners
• Ideally have gained some previous experience in a similar customer care related position, however we are also hiring fresh graduates
• Some IT skills and knowledge is advantage, not must Demonstrate analytical thinking
• Possess happy personality and good sense of humour :)
  

Benefits: * 5 weeks of holiday * Meal vouchers * Flexi passes * Up to 10 paid sick days per year * Monthly bonuses based on performance * Permanent full time contract * Discounts for multiple restaurants and other services * Trainings for everything you need to know * Training and chance to obtain IT certifications such as ITIL, HDI, CompTIA, MS Office For more related job opportunities visit www.grafton.cz/en/job-search?utm_source=email