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Grafton Recruitment s.r.o.

Technical Customer Support german speaker prague

(referenční číslo: 20-28-212245/JD)


  • Looking for a new challenge? YES
  • Interest in working for one of the biggest IT companies in the world? YES

come join our team
This is your opportunity to work for one of the world´s fastest growing software companies as a Product Support Analyst.

Your main responsibilities will be:

  • Communication with customers regarding software or technical issues within hospitality field
  • Entering technical and application related issues into the company system
  • Identifying problems, finding solution to issues and troubles and inform clients about its solution
  • Processing documents and information
  • Developing product knowledge and identifying areas for further specialization
  • Deep understanding of company product

The company has great training opportunities and constant support on the job

If you do not have any experience within IT, do NOT LET IT SCARE YOU You will be trained on specific IT product used by hotels and travel agencies all over the world and you will be able to advise to users and clients about it after training.

Come join the team of young professionals with positive mindset- APPLY NOW


  • Fluent in English and German
  • work experience in hospitality (e.g. hotel reception) or technical field is an advantage
  • Strong communication skills
  • Good problem solving and analytical skills
  • Ability to communicate effectively cross-functionally across various teams
  • Be driven by the quality delivered
  • Be a first class team player who possesses a positive and collegiate attitude



  • Week on phone without going to work
  • Competitive salary
  • Additional holiday
  • Sick days
  • Meal vouchers
  • Flexi passes
  • Language courses
  • Above standard medical care
  • Contribution to pension and life insurance
  • Work for one of the world's fastest growing software companies
  • Continuous training
  • Friendly and multicultural environment in modern offices
  • Rewarding career

Are you interested in this position? Please fill in the contact form or send us your CV in English language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/jobs/business-services/

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Hl. m. Praha
Obor: Administrativa
Typ nabídky: Zaměstnání