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Grafton Recruitment s.r.o.

Quality specialist - employee development,improvement of customer services

(referenční číslo: 1-12-205291/JD)

This role supports continuous learning and quality improvement of the HR Shared Services through the voice of customers.

  • He/she drives initiatives and programs to improve performance, and examines call and ticketing data to identify continuous learning needs within the HR team.
  • Training of new hires and follow up ongoing trainings to assure the best delivered services possible.
  • Evaluate data, identify issues, and make recommendations for quality improvement processes.
  • Part of your responsibility will also include overlooking of team performance in order to determine non-efficiencies.

Your goal is to improve performace of our team, therefore the results of your work will be highly visible and core to the success of our business.


  • Fluent English
  • Other EU language is a huge plus (communication and search for talents accross EU region)
  • HR or quality assurance experience
  • drive for improvement
  • ability to communicate difficult concepts and processes accordingly
  • previous experience in building effective learning plans and programms
  • previous experience from a similar role is a huge plus
  • HR knowledge or experience from HR department would be nice to have
  • other requirements: customer service and business focus, organizational and project management skills, ability to communicate effectively, team player, problem solver


5 weeks of vacation

  • Unlimited period contract
  • Contribution to pension and life insurance
  • yearly bonus
  • opportunity for career and personal growth

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/jobs/hr-legal-office/

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I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Hl. m. Praha
Obor: Personalistika, HR
Typ nabídky: Zaměstnání