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Grafton Recruitment s.r.o.

Tourism field - travel industry - Group Reservation Specialist

(referenční číslo: 1-28-209250/JD)

Group Reservation Specialist ensures complex GROUP BOOKING REQUESTS (hotel & inbound services according to request).

Daily tasks include:

  • manage bookings according to contracted booking policy efficiently and accurately using our Service Reservations Systems (booking and confirming services within deadline and budget)
  • communicate via email and phone with stakeholders (hotel and services representatives)
  • process cancellations and follow up procedures
  • cooperate with the sales team to confirm final tour details
  • negotiate with suppliers to provide good rates
  • update the reservation systems accurately and process all changes (increase or decrease on group bookings, rates, etc.)
  • monitor, manage and process change requests
  • ad-hoc administrative and reporting tasks

No shifts, regular working hours - Monday through Friday.



  • ENGLISH AND GERMAN or FRENCH language skills - FLUENTLY !!!
  • time management - meeting deadlines is crucial
  • accuracy - eye for details
  • solid interpersonal skills and positive attitude
  • due to regular phone contact must have good ability to communicate
  • negotiation skills
  • previous experience from Travel or Hotel industry is a huge plus, as well as customer service background



  • Meal vouchers (value 100 CZK)
  • 20 days of paid holiday
  • staff travel (discounted prices for hotels worldwide)
  • modern working environment
  • offices in the centre
  • online learning system
  • training provided during on-boarding

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/jobs/business-services/

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Hl. m. Praha
Obor: Gastronomie, pohostinství, cest. ruch, ubytování
Typ nabídky: Zaměstnání