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Grafton Recruitment s.r.o.

IT Help Desk Support Specialist

(referenční číslo: 20-28-211800/JD)

Are you technical oriented? Good at IT? Customer oriented?

Join our team and become an IT Help Desk Specialist and:

  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products
  • Provide first level resolutions related to technical issues
  • Escalate unresolved queries to the next level of support
  • Update customer data
  • Create activity reports
  • Walk customers through problem solving process
  • Follow up with customers
  • Ensure proper recording, documentation and closure
  • Grow your knowledge of help desk procedures, products and services


  • Previous experience in providing help desk support or customer service related to IT services
  • Fluent in Czech/Slovak and English
  • Working knowledge of help desk software, Windows Server platform and remote control
  • Strong client focus and communication skills
  • Ability to multitask
  • Bachelor degree in IT or Computer Science is a big advantage!



  • 4 weeks of vacation
  • Meal vouchers
  • Team buildingsand other

Are you interested in this position? Please fill in the contact form or send us your CV in English and Czech language with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/jobs/business-services/

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Mzda: 28 000 - 40 000 Kč / měsíc
Region: Hl. m. Praha
Obor: IT - správa systémů a služby
Typ nabídky: Zaměstnání