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Grafton Recruitment s.r.o.

Customer care specialist (Pharmaceutical dept.)

(referenční číslo: 20-28-227666/JD)

Do you have previous experience in CUSTOMER CARE? Are you interested in a PHARMACEUTICAL FIELD? Do you want to communicate and cooperate with customers from this field while working for one of the well-established INTERNATIONAL firms in Prague?

It only requires one 1 click – APPLY NOW

Responsibilities:

  • Providing the highest level of customer service excellence to customers
  • Managing order management process for customers within the pharmaceutical/medicine division
  • Ensuring that customers´ needs are met in a timely and professional manner
  • Order processing in an accurate and timely manner
  • Maintain and update individual customer forms, ensuring that all information is accurate
  • Maintains knowledge of company products and customer service processes
  • Work as a part of a team

Požadujeme:

Must to have:

  • Minimum 1 year of experience in an inbound call centre environment, any other customer/social service venue or call centre
  • Customer focus
  • Professional manners, great communication skills and telephone manners
  • Language skills – fluent English (everyday use) + any other language would be an advantage
  • Flexible, ability to prioritize

Nice to have:
  • Experience in customer care within a medical or pharmaceutical
  • Very good organizational skills

Nabízíme:

Benefits:
If you meet all the above mentioned requirements and you´ll become one of us then you can look forward to the following package of benefits:

  • Flexible working hours (fix hours between 10 - 16h)
  • Occasional work from home
  • 5 weeks of vacation
  • 5 sick days
  • Cafeteria 4 000 CZK/month (in trial period 1 500 CZK/month)
  • Meal vouchers - 80 CZK
  • Contributions to ACCA (30 000 CZK)
  • Contributions to accident and life insurance
  • Contributions to pension (3% from sallary)
  • Possibility of practicing yoga in the workplace (2x/week)
  • Refreshments on workplace (fruit and very good coffee)
  • Corporate events

Are you interested in this position? Please fill in the contact form or send us your CV in English language with the ref. number in the subject of your application.


If you have had an interview in Grafton already, please contact your consultant directly via e-mail.



For more related job opportunities visit www.grafton.cz/en/jobs/business-services/


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I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Hl. m. Praha
Obor: Služby, osobní služby, au-pair
Typ nabídky: Zaměstnání