Tato pracovní pozice není aktivní.

Grafton Recruitment s.r.o.

SLA & reporting professional

(referenční číslo: 1-11-208391/JD)

If you know what SLA, OLA or KPI mean and would like to apply your knowledge in an established international SSC, there's a new opportunity newly opened for you.

As an SLA & REPORTING PROFESSIONAL, you would be responsible for:

  • Developing and maintaining CSS Europe reporting structures
  • Defining and maintaining SLAs, OLAs, KPIs, and stats definition documents, as well as working instructions for all processes
  • Understanding the processes, services, policies and internal controls related to analyzed data
  • Globally aligning and updating of SLAs, OLAs, KPIs & stats definitions and metrics
  • Preparing sub/regional monthly reporting packs, including trending analysis
  • Data mining, sampling, testing and analysis
  • Preparing HR & finance analyses and packs for supported countries, e.g. AP/AR analysis
  • Interacting with department leads to determine reasons for trends and one-off movements
  • Providing functional help and advice to CSS colleagues Maintaining data gathering questionnaires (e.g. Survey Monkey) and expanding usage into all functional areas as applicable
  • Ad-hoc reporting
  • Planning and managing SLA reporting transitions


  • A degree in Finance or related areas is desired
  • Strong Excel experience (pivot tables, macros, foundations of VBA)
  • Experience in a similar position within an international Shared Service Centre
  • Understanding and practical knowledge of processes in Finance
  • The ability to work independently and as part of a team
  • Strong process orientation, knowledge of process design tools
  • The ability to prioritize, multi-task, and work under pressure



  • 25 days of vacation
  • Meal vouchers
  • Cafeteria
  • Health and accident insurance
  • Trainings
  • Events
  • Opportunity for career growth both horizontally and vertically
  • Stable employment and high standards of work

Are you interested in this position? Please fill in the contact form or send us your CV in English with the ref. number in the subject of your application.

If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

For more related job opportunities visit www.grafton.cz/en/job-search?disciplines=finance-bankovnictvi

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Hl. m. Praha
Obor: Finance, pojišťovnictví, účetnictví, bankovnictví
Typ nabídky: Zaměstnání