Tato pracovní pozice není aktivní.

Grafton Recruitment s.r.o.

Customer support engineer

(referenční číslo: 16-10-205619/JD)

Support enthusiast WANTED


  • cross product customer support and system recovery
  • log files analysis to be able to identify problem and resolve it
  • diagnosis of inter working issues and third party issues
  • own and fight with customer requests ensuring SLAs are met
  • Propose, review, approve and implement changes on supported systems
  • Raising ideas of product/process improvements to product management

We offer:

  • experience in mobile networks area
  • self-organized position
  • membership of small team of enthusiasts
  • membership of wider team of people involved in product development
  • usage of technologies/systems such as: RHEL, ServiceNow, switches, routers etc.


Proven experience in sytem administration, system support, etc.
Unix / Linux
Communicative level of English

Experience with TCP/IP technologies is a significant advantage
Willingness to participate on 24x7 on-call coverage during out-of-office hours



  • 25 holiday days
  • 3 sick days
  • meal vouchers
  • language lessons
  • company organized sports and social events

In case you are interested in this position, please, send your CV in Czech and English at d.marakova.205619{id}@graftonrecruitment.cz

Please read carefully the text below and attach it to your e-mail/letter.
I agree that company Grafton Recruitment, Na Porici 3a, Praha 1, will process my private personal data towards mediation a job (filing, editing, sorting and its providing to a third party whose identity will be communicated to me) in accordance with legislative act number 101/2000 Sb. "O ochraně osobních údajů" until written form revocation. I confirm being awarded of my rights in connection with access to and protection of information. For exact wording of §12 and §21 please go to http://www.uoou.cz/uoou.aspx?menu=4&submenu=5&loc=20.

Region: Jihomoravský kraj
Obor: IT - správa systémů a služby, IT - vývoj aplikací a systémů
Typ nabídky: Zaměstnání